Terms of Use

Old Mill Publishing LLC

Last Updated: January 2026

1. Acceptance of Terms

By accessing or using the Old Mill Publishing LLC website (“Site”), you agree to be bound by these Terms of Use and all applicable laws. If you do not agree, you must discontinue use of the Site immediately.

2. About Old Mill Publishing LLC

Old Mill Publishing LLC is a publishing company offering new releases, used books, and—beginning in 2026—publishing and ghostwriting services for independent authors.

3. Eligibility

You must be at least 18 years old to use this Site or to purchase products or services. By using the Site, you represent that you meet this requirement.

4. Use of the Site

You agree to use the Site only for lawful purposes and in a manner that does not infringe on the rights of others or restrict their use of the Site. You may not:

  • Attempt to gain unauthorized access to the Site

  • Interfere with the Site’s functionality

  • Use the Site to distribute harmful or unlawful content

5. Intellectual Property

All content on the Site—including text, images, logos, graphics, and digital products—is the property of Old Mill Publishing LLC or its content providers and is protected by copyright and trademark laws. You may not copy, reproduce, distribute, or modify any content without written permission.

6. Book Sales & Product Information

Old Mill Publishing LLC sells:

  • New releases published in‑house

  • Used books from various publishers

  • Special collections and limited‑run titles

We make every effort to provide accurate product descriptions, but we do not guarantee that all information is error‑free. Prices and availability may change without notice.

7. Used Book Buyback Program (Launching 2026)

Beginning in 2026, customers may sell eligible used books to Old Mill Publishing LLC. Program details—including accepted conditions, pricing, and store credit policies—will be published prior to launch. Old Mill Publishing LLC reserves the right to refuse any book at its discretion.

8. Publishing & Ghostwriting Services (Launching 2026)

Starting in 2026, Old Mill Publishing LLC will offer:

  • Editing

  • Formatting

  • Cover design

  • Distribution support

  • Ghostwriting services

All service agreements will be governed by separate written contracts outlining scope, pricing, timelines, and rights.

9. User Accounts

If you create an account on our Site, you are responsible for maintaining the confidentiality of your login information and for all activity under your account.

10. Submissions & Manuscripts

Any manuscripts, proposals, or materials submitted to Old Mill Publishing LLC are reviewed confidentially. Submission does not guarantee acceptance, publication, or compensation unless otherwise stated in a signed agreement.

11. Third‑Party Links

Our Site may contain links to third‑party websites. Old Mill Publishing LLC is not responsible for the content, policies, or practices of any third‑party site.

12. Disclaimer of Warranties

The Site and all content are provided “as is” without warranties of any kind, express or implied. Old Mill Publishing LLC does not guarantee uninterrupted access, error‑free content, or the accuracy of information.

13. Limitation of Liability

To the fullest extent permitted by law, Old Mill Publishing LLC is not liable for any damages arising from:

  • Use or inability to use the Site

  • Errors or omissions in content

  • Purchases or services obtained through the Site

14. Indemnification

You agree to indemnify and hold harmless Old Mill Publishing LLC, its owners, employees, and partners from any claims arising from your use of the Site or violation of these Terms.

15. Changes to Terms

Old Mill Publishing LLC may update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict‑of‑law principles.

17. Contact Information

For questions about these Terms, please contact us through the contact form on our website.

Shipping Policy

Old Mill Publishing LLC Last Updated: January 2026

1. Overview

Old Mill Publishing LLC (“we,” “our,” “us”) ships books and products to customers throughout the United States. This Shipping Policy explains our shipping methods, processing times, delivery expectations, and related terms.

2. Order Processing Time

  • Orders are typically processed within 1–14 business days.

  • Processing times may be longer during holidays, high‑volume periods, or special promotions.

  • Orders placed on weekends or holidays begin processing on the next business day.

3. Shipping Methods & Delivery Times

We offer several shipping options at checkout. Delivery times vary based on the carrier and destination.

Typical delivery windows:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Priority Shipping: 1–2 business days

Delivery estimates begin after your order has been processed and shipped.

4. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Order weight

  • Shipping method selected

  • Delivery location

From time to time, we may offer free or discounted shipping promotions.

5. Local Pickup (If Offered)

If local pickup is available:

  • You will receive an email when your order is ready.

  • Pickup hours and location details will be provided in your confirmation message.

  • Orders must be picked up within the stated timeframe.

6. Subscription Box Shipping

For customers enrolled in our subscription box:

  • Boxes ship on the first Friday of each month.

  • A flat‑rate shipping fee of $6.99 applies unless otherwise stated.

  • Tracking information is provided once the box ships.

7. Tracking Your Order

Once your order ships, you will receive a confirmation email containing:

  • Tracking number

  • Carrier information

  • Estimated delivery window

Tracking updates may take up to 24 hours to appear.

8. Shipping Restrictions

At this time:

  • We ship only within the United States.

  • International shipping options may be added in the future.

Certain oversized or fragile items may have additional restrictions or fees.

9. Lost, Delayed, or Stolen Packages

Once a package is marked “Delivered” by the carrier, responsibility transfers to the customer.

If your package is:

  • Lost: Contact us and we will assist in filing a claim with the carrier.

  • Delayed: Delivery times may vary; we recommend checking tracking updates.

  • Stolen: We will help guide you through next steps, but replacements are issued at our discretion.

10. Damaged Shipments

If your order arrives damaged:

  • Contact us within 7 days of delivery

  • Provide photos of the packaging and damaged item

  • We will offer a replacement or refund based on the situation

11. Incorrect Addresses

Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address due to customer error may not be eligible for replacement or refund.

12. Changes to This Policy

We may update this Shipping Policy at any time. The “Last Updated” date reflects the most recent revision.

13. Contact Us

If you have questions about shipping or need assistance with an order, please reach out through the contact form on our website.

Privacy Policy

Old Mill Publishing LLC Last Updated: January 2026

1. Introduction

Old Mill Publishing LLC (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website, you agree to the practices described in this Policy.

2. Information We Collect

A. Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping information

  • Manuscript submissions or uploaded files

  • Account login details

B. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on the site

  • Cookies and tracking data

C. Information Related to Purchases

If you purchase books or services, we may collect:

  • Order details

  • Payment method information (processed securely by third‑party payment processors; we do not store full credit card numbers)

3. How We Use Your Information

We use collected information to:

  • Process orders and deliver products

  • Communicate with you about purchases, submissions, or inquiries

  • Improve website performance and user experience

  • Provide customer support

  • Send updates, newsletters, or promotional materials (you may opt out anytime)

  • Review manuscripts or service requests

  • Maintain security and prevent fraudulent activity

4. Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies to:

  • Improve website functionality

  • Analyze traffic and usage patterns

  • Personalize your browsing experience

You may disable cookies in your browser settings, though some features may not function properly.

5. Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Service providers (payment processors, email platforms, analytics tools)

  • Contracted professionals (editors, designers, or ghostwriters working on your project under confidentiality agreements)

  • Legal authorities when required by law

All third‑party partners are required to protect your information.

6. Manuscript & Creative Submissions

Any manuscripts, drafts, or creative materials you submit are treated as confidential. We do not share or publish your work without a signed agreement.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.

8. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your information

  • Opt out of marketing communications

To exercise these rights, contact us through our website’s contact form.

9. Children’s Privacy

Our website and services are not intended for individuals under 13. We do not knowingly collect information from children.

10. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top reflects the most recent revision. Continued use of the website indicates acceptance of any changes.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out through the contact form on our website.

Return & Refund Policy

Old Mill Publishing LLC Last Updated: January 2026

1. Overview

Old Mill Publishing LLC (“we,” “our,” “us”) is committed to providing quality books and services. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through our website or in person.

2. Returns for New Books

We accept returns on new, unused books within 14 days of purchase.

To qualify:

  • The book must be in its original condition

  • No markings, damage, or signs of use

  • Proof of purchase is required

Refunds are issued to the original payment method once the item is received and inspected.

3. Used Books

All used book sales are final.

We carefully inspect and grade used books before listing them. Because condition varies and pricing reflects that, we do not accept returns or exchanges on used titles unless the item arrives damaged in transit.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.

We will:

  • Review your claim

  • Request photos if needed

  • Provide a replacement or refund at our discretion

Shipping costs for approved returns will be covered by us.

5. Digital Products

Digital products—including eBooks, downloadable files, or digital publishing services—are non‑refundable once delivered or accessed.

6. Publishing, Editing & Ghostwriting Services

All service-based work (editing, formatting, cover design, ghostwriting, etc.) is governed by separate written agreements.

Refunds for services follow the terms outlined in the signed contract for that specific project.

7. Gift Cards & Store Credit

Gift cards and store credit are non‑refundable and cannot be exchanged for cash unless required by law.

8. Return Process

To initiate a return:

  1. Contact us through the form on our website

  2. Provide your order number and reason for return

  3. Wait for approval and instructions before sending any items back

Unauthorized returns may not be accepted.

9. Shipping Costs

  • Customers are not responsible for return shipping costs.

  • Original shipping fees are non‑refundable unless the return is due to our error.

  • 10% of product cost restocking fee.

10. Processing Time

Once we receive your return, please allow 3–7 business days for inspection and refund processing.

11. Changes to This Policy

We may update this Return & Refund Policy at any time. The “Last Updated” date reflects the most recent revision.

12. Contact Us

If you have questions about returns or refunds, reach out through the contact form on our website.